Crutchfield

Crutchfield reviews

Outstanding
Outstanding: 9.5/10
310,410 customers have rated this store since 1996
Customer Certified
Crutchfield
  • Address: 1 Crutchfield Park Charlottesville, VA, 22911, UNITED STATES
  • Tel: (800) 955-9091
  • Online: advisors@Crutchfield.com

Crutchfield is one of the nation's leading Internet and catalog retailers of consumer electronics. Since its founding in 1974, Crutchfield has been a respected authority on car and home entertainment products. The people who staff Crutchfield's call centers are noted for their high integrity, product knowledge, and technical expertise. To aid shoppers, the site offers enhanced product information, unique shopping tools, multi-angle photos, product comparison charts, a detailed list of exactly what's included in the manufacturer's box, and much more. All products on the website are offered with a money-back guarantee and all orders come with free tech support.

Ordering Methods

  • Online
  • Email
  • Phone (888) 955-6000
  • Toll Free (888) 955-6000

Special Features

  • Confidential by Customer Request
  • Live Customer Service Rep.
  • Online Order Tracking System
  • Online Ordering Shopping Cart
  • Secure Ordering/Payment
  • Search on Site
  • Guaranteed Security

Delivery Methods

  • Priority Next Day Air
  • Standard Next Day Air
  • First Class Air (2-3 days)
  • Standard Ground

Payment Methods

  • American Express
  • Diners Club
  • Discover
  • Mastercard
  • Visa
  • Personal Check
  • Other Optima, Western Union Quick Collect, PayPal

Crutchfield ratings

Summary

  • Overall rating
    9.5 /10
  • Would shop here again
    9.4 /10
Shopping Cart Icon

Shopping experience

  • Ease of finding what you’re looking for
    9.3 /10
  • Product selection
    9.3 /10
  • Clarity of product information
    9.3 /10
  • Product availability
    9.6 /10
  • Prices relative to other online retailers
    8.8 /10
  • Design of site
    9.2 /10
  • Shipping charges
    9.3 /10
  • Variety of shipping options
    9.1 /10
  • Charges stated clearly
    9.6 /10
Truck Icon

After order has been received

  • Order tracking
    9.7 /10
  • On time delivery
    9.7 /10
  • Customer support
    9.5 /10
  • Product met expectation
    9.3 /10
Reviews

Customer reviews for Crutchfield

  • 10/10 Review by: surfacewarriorgs

    I spoke with a very professional staff member and all of my questions was answered in a very professional way very helpful and friendly, I enjoyed talking with him about my needs for my Z06 corvette Coupe 2LZ. Thanks so much for the help to make my...

    Shopping Cart Icon
    Full review
  • 10/10 Review by: jO

    Crutchfield' customer support and service are at best. Polite and professional Thank you.

    Shopping Cart Icon
    Full review
  • 9/10 Review by: Dean

    have friends and family work for the company, always good service with wonderful support

    Shopping Cart Icon
    Full review
  • 9/10 Review by: J.N.

    Crutchfield has a long history and excellent reputation. I sought out Crutchfield because of experiences with them more than 15 years ago when I received their mail-order catalog. Still satisfied with the company

    Shopping Cart Icon
    Full review
  • 10/10 Review by: Meadows

    I love everything about Crutchfield and have been more then satisfied with all my purchases throughout the years and highly recommend them to everyone I know.

    Shopping Cart Icon
    Full review
  • Review by: Verified customer

    This survey is nuts and I can't answer most of the questions cuz I haven't received anything.g yet.

    Shopping Cart Icon
    Full review
  • 8/10 Review by: Verified customer

    Great site. Have used them in the past and it has always gone well.

    Shopping Cart Icon
    Full review
  • 10/10 Review by: Verified customer

    Like this company! Will buy more in the future.

    Shopping Cart Icon
    Full review
  • 9/10 Review by: Evan

    No matter how often or where I correct the spelling of my name, when I place the order, my name reverts to the incorrect spelling. This has been going on for months. Is it possible to have my stuff addressed to me, or will it always be shipped to...

    Shopping Cart Icon

    As usual, Crutchfield is a pleasure to business with. Customer service and tech support have always been great when I've needed them on occasion. No reason to look anywhere else!

    Truck Icon
    Full review
  • 10/10 Review by: ElAvi

    Great selection and prices.

    Shopping Cart Icon
    Full review